Reference

Syarat & Ketentuan for ceri88 Accounts

These Terms & Conditions explain how we open, verify, and keep an account active when local law permits.

Account rulesDevice checksDANAQRIS
ceri88 Syarat & Ketentuan for ceri88 Accounts
HELP CHANNELS

Where to Ask About the Terms

When you need a clause explained, start with live chat and then move to email or WhatsApp if you want a written trail.

Live Chat Use live chat for the fastest answer on account clauses, login changes, or a closure request. Send your username and the device you last used, and we will handle it during 09:00-23:00 WIB.
Email Email works well if you want a written trail for a policy question or a correction request. Add your registered name, the payment rail you used, and the date of the last action.
WhatsApp WhatsApp helps when you are away from desktop and need a quick policy check. Share the same account name, mention whether you used Android or iPhone, and we will point you to the matching clause.
DATA AND ACCESS

How We Handle Data and Access

We handle this policy area with the same record that powers login, device checks, and support replies.

Data Use

We store only the data needed to run the account, match the registered name, and answer a policy request. If you change a wallet detail or login name, we may ask for a fresh check before we accept it.

Cookies

Cookies store session state, language choice, and last-login context so you do not repeat the same steps on every visit. You can clear them in your browser, then sign in again on Android, iPhone, or desktop.

Security

For account security, we look for device shifts, browser changes, and repeated failed logins. If a pattern looks unusual, we may ask you to confirm the last device used before we restore access.

Retention

We keep policy and account records for as long as needed to run the service and meet local law. When retention ends, we remove or anonymise records that no longer need to stay tied to your name.

Requests

To request a correction, export, or closure, send your account name, the clause you want to change, and a contact channel that matches your profile. We use that to verify you before any change moves forward.

Contact Path

If a request involves a wallet mismatch or device change, start with chat and move to email if you need a paper trail. That keeps your case tied to one record from first message to resolution.

Questions About Our Terms

These questions cover the parts of the policy that matter before you continue: who may use the account, what data we keep, how wallet names are checked, and how to reach us if the record needs a change. Read the current page first, then choose the contact path that fits your case. That keeps the process clear when you move between mobile and desktop.

They explain how your account is opened, how we handle access, which devices we record, and when we may pause a session. They also set the rules for DANA, OVO, GoPay, and QRIS on the same account.

Yes, where local law permits. If your region blocks access or a payment rail is not available, the affected step stays closed while the rest of your account remains unchanged. We show the current rule before you continue.

A device change can trigger a fresh check so we can match the new login against the account record. Use the same username, confirm the last device you used, and we will keep the process tied to one profile.

These rails must match the name on the account record, and we may ask for a repeat check if the wallet details change. That keeps deposits and withdrawals linked to one identity across mobile and desktop.

Send a chat or email request with your registered name, the change you want, and the last action you remember. We compare it with the account history before we update anything or close the profile.

Yes. Cookies keep the session active, remember language choice, and help us recognise a returning browser. You can clear them in your device settings and sign in again; the next session will rebuild the record.

You can contact us through live chat, email, or WhatsApp during 09:00-23:00 WIB. Include your login name and the clause you are asking about so we can answer with the right account record.